what we do and how we do it
Superior owner services
Glass Casa Vacations has extensive experience in renting privately owned homes and condominiums. We founded Royal Shell Vacations in 1997, and our operations started on Sanibel and Captiva in Southwest Florida where we were successfully voted as the best rental agency for a consecutive 12 years. Eventually the company expanded throughout Lee and Collier Counties. Ocala and Miami were added in 2011, along with the Western Carolina towns of Highlands, Cashiers, Lake Glenville, and Sapphire Valley. Having that experience along with the ability to adapt to many rental markets and learning the individual personalities of a rental destination makes our progression into the Florida Panhandle a natural evolution. We are excited to have added the Florida Panhandle as it is undoubtedly one of the most desirable destinations in Florida. The corridor has become one of Florida’s fastest-growing and most sought after family destinations, and we are proud to be a part of the experience with our owners as partners with us.
BEHIND THE SCENES
❖ Comprehensive Owner Extranet linked directly to the reservation software ❖ Online views of owner statements, work orders, annual calendars and guest reports ❖ Generate monthly accounting statements showing both yearly and monthly income and expenses ❖ Renewal and maintenance of all licenses ❖ All State and Local taxes filed on your behalf ❖ ACH owner payments by the tenth of each month following the arrival activity ❖ Integrated booking portal with all on-line travel sites with real-time calendars ❖ State of the art booking software ❖ Work orders and property maintenance notes ❖ 1099s provided at year-end ❖ All State safety regulations implemented and maintained on your behalf
INCLUDED PROPERTY SERVICES
❖ Full-service maintenance and repair ❖ Full-service housekeeping, which includes starter kits ❖ Luxury linens laundered at our linen plant ❖ Electronic locks that secure your property ❖ Online booking for all guests through our website ❖ 24 hour guest services ❖ Coordinate professional photography of your property ❖ Property inspections before each guest arrival ❖ No working balance collected ❖ No marketing fees ❖ We never comp properties to anyone for promotional purposes ❖ Owner portal for accounting where our owners can view work orders and statements ❖ Book time for personal and family use
Technology
The Geek Stuff
We use a Vacation Bridge to update our channel partners with your current property information, including photos, availability calendars, and more. Partners include HomeAway / VRBO, Airbnb, FlipKey/Trip Advisor, Inntopia, Resorts and Lodges, Cottage Country, and many others. We implement a suite of tools that permits communication electronically with the guest at all stages of the reservation process utilizing both text messages and email. Through the guest extranet (no special app required), we can configure property-specific information available only to guests with a reservation. Guest, owner and vendor extranets provide configurable access. Guests can view reservations, purchase travel insurance, sign documents, apply payments, and more. Owners and vendors also have access portals with various optional configurations. Glass Casa provides a robust and flexible work order management system that makes tracking maintenance easy. Readiness Manager is a task-oriented workflow completely customizable to help track property readiness. The Vendor Portal allows updating of the work to be completed from the field using any mobile device.
marketing and partners
Glass Casa employees the services of a professional marketing agency that we work with on a weekly basis. That along with agreements with numerous online travel partners, we get your property noticed. Through our efforts and hands-on daily accounting of reservation activity we are able to adjust our marketing on the fly and are always looking at the next opportunity. By the 3rd year, many of our properties enjoy up to a 60% repeat clientele.
